At NextPay, we believe better financial tools help businesses grow. We’re a fast-moving fintech startup shaping the future of business banking in the Philippines, and we’re looking for a Delight Specialist to join our team.
This isn’t your typical sales or support role. You’ll be a trusted partner to our key customers, guiding them on the platform, spotting growth opportunities, and sharing insights that shape how we build and grow.
This is a full-time, remote role (yes, work from home!) for candidates based in the Philippines, so a stable internet connection and a decent work setup are key. However, for this role, occasional in-person gatherings or meetings are expected.
As a Delight Specialist at NextPay, you’ll be a key member of our close-knit but mighty Customer Success Team, supporting some of our most important clients. You’ll be managing relationships, solving real problems, and helping our customers get the most out of NextPay.
You’ll serve as the bridge between our customers and our product—making sure customer feedback turns into action, and relationships turn into long-term growth. If you're someone who takes initiative, loves connecting with people, and enjoys helping businesses grow, you'll fit right into the role.
Here’s a more detailed look at what you’ll be handling: